The Voice VA
This course is designed for individuals who want to build a confident, professional career as a Voice-VA, specializing in voice-based client support.
You’ll learn how to handle inbound and outbound calls, manage appointments, qualify leads, follow call scripts, document conversations accurately, and represent businesses with clarity and professionalism.
The course also focuses on communication skills, tone, call etiquette, objection handling, and cultural awareness—essential for working with global clients
COURSE OBJECTIVE:
This course aims to equip students with practical, job-ready skills, a clear focus on specific tools & skills they will need to master - and a personalized draft Business & Marketing Plan - to help launch them into the marketplace.
Whether you’re new to virtual assistance or looking to specialize in phone support, this program equips you with the skills, confidence, and structure needed to become a reliable Voice-VA who adds real value to any business.
What's Included In The Course?
The 5 Modules
Each module consists of five lessons - for a total of 25 lessons. Within each module and at the end of every lesson, there is a Quiz + Task Assignments given to reinforce your learning.
Nomad's Toolbox
These job aids and work aids are provided to all course participants for use during the course AND after the course is completed
Business & Marketing Plan
Upon completing the courses and all of the tasks therein, we will prepare and send a FREE personalized Business & Marketing Plan that you can keep and use for preparing your launch into the marketplace
Live Training Events
At the end of each module there will be a pre-scheduled weekly live online training for participants to ask questions, interact with other students and ask questions directly to the course instructor(s).
Nomad's Toolbox Includes:
Coursebook
My Learning Plan
SAMPLE: The Discovery Discussion
SAMPLE: Needs Analyzer
TEMPLATE: VA Services Proposal
TEMPLATE: Independent Contractor Agreement
TEMPLATE: Client Invoice
TEMPLATE: Client Statement of Account
Are You a VA Agency Owner?
For those of you that already own your own VA agency and require specialized training for your team, please schedule a call with us - so we can explore customized course solutions that cater specifically to your needs.
How Do I Enroll In This Course?
Simply follow the links below to enroll today, request more info or join our waitlist!
